Cancellation and refunds
Cancelling, and getting money back
This policy applies to SARS HIS subscriptions bought from SARS ERP SOLUTION PRIVATE LIMITED through this website or our sign-up page. It forms part of our terms of service.
Free trial
- Nothing is charged during the free trial. The small authorisation your bank or UPI app may show when you approve autopay is refunded by your bank.
- Cancel any time before the trial ends and you pay nothing at all; the autopay mandate is stopped.
Monthly and yearly subscriptions
- You can cancel at any time. Autopay stops, so no further payment is taken, and SARS HIS keeps working until the end of the month or year already paid for.
- A period that has already started is not refunded, except as below.
When we refund in full
- A payment taken after you cancelled (for example if your bank processed the mandate before the cancellation reached it).
- A payment taken twice for the same period, or for the wrong amount.
- A payment for a period in which we could not provide the service because of a fault on our side.
Refunds go back to the account, card or UPI ID that paid, normally within 5 to 7 working days of approval, depending on your bank.
How to cancel or ask for a refund
Tell us by email, phone or WhatsApp (see Contact us) with your hospital's name and customer code (for example H0002). We confirm the cancellation in writing. You can also stop the mandate from your bank or UPI app; please tell us too, so that we close the subscription.
Last updated: 2 October 2026.